Pets with Problems

Privacy Policy

This privacy policy sets out how Pets With Problems uses and protects any information that you give Pets With Problems when you use this website.

Pets With Problems is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pets With Problems may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12 July 2018.

What we collect

We may collect the following information:

  • full name
  • contact information including postal and email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • specific requests or questions you have that are relevant to our business or our services

How we collect

We collect information from you by using forms or by asking you to email us with it. Whenever you are asked to fill in a form on the website, we will ask you for explicit permission to use the information you give us.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may use the information to better respond to your requests or questions.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have given us permission to do so.
  • From time to time, we may also use your information to contact you for market research purposes if you have given us permission to do so. We may contact you by email, phone, fax or mail, depending on your stated preference. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@petswithproblems.net

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you in digital form or otherwise. A small fee of £10.00 per request will be payable. If you would like a copy of the information held on you please write to or email us as soon as possible. Our contact details are below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

If you no longer want us to retain information we are holding on you, please write to or email us at the addresses below and we will erase any or all information as soon as is practical, but at least within 7 days.

Our postal address is Pets With Problems, 36 Natal Rd, London SW16 6HZ and our email address is help@petswithproblems.net.

Scroll to Top